Email Content Guidelines for Contacting GetYourGuide Customers

At GetYourGuide, we are committed to maintaining a fair and competitive marketplace for all our suppliers. To ensure this, we have implemented a new communications policy that blocks any emails sent through our platform that contain competitor links or coupon codes.For more details, please refer to our terms of service (5.1, 5.2, 6.3) What happens if my email contains blocked content?Emails sent through our platform that contain competitor links or coupon codes will not be delivered to customers. This includes automatic follow-up emails configured in your reservation system. How can I ensure my emails are delivered?1. Update your email content to remove any links to competitors and avoid including coupon codes.2. If your products are connected to a reservation system, check your reservation system settings and remove any automated messages that might include prohibited content. What should I do if my emails are not being delivered?Check your email content for any blocked items and update your templates accordingly. If your emails do not include any links or codes, please check the following article: Contacting GetYourGuide customers or contact our Supplier Support team via the Contact Form. Related articles: Contacting GetYourGuide customers Articles in this section Contacting GetYourGuide customers Email Content Guidelines for Contacting GetYourGuide Customers How to report a ‘No-Show’ Introducing the Easy Acknowledgement Button Sample Voucher Self canceling bookings