Understanding Invoice and Payment Confirmation Statuses

Read this to learn how to interpret the different invoice and payment confirmation statuses on GetYourGuide. Invoice Statuses Payment in Progress: The invoice is available for download. Typically updates to "Paid" within 2 to 3 business days, depending on the payment method. If the invoice amount is negative, the status remains until the supplier pays off the debt, then changes to “Paid by credit note.” Suppliers eligible for invoicing but not payment (e.g., missing payment details) will see this status. Paid by Credit Note: Indicates the invoice was not paid in cash but settled using an open credit from the supplier. Paid: The invoice has been paid, and payment confirmation can be downloaded. Funds have either left GetYourGuide or confirmation has been received that the supplier has received the funds based on their payment method. SEPA: Confirms that funds have left GetYourGuide. However, it does not guarantee the supplier has received the money; it only confirms the funds have left GYG. Unicredit, Citi Bank, Paypal: Confirmation from the bank that the funds have been received. Payment Confirmation Statuses Payment in Progress: Payment is being processed and should be updated to "Paid" within 2 to 3 business days. This status appears once the invoice status has switched to ‘Paid’. No payment confirmation will be visible in the "Payment Confirmation" tab until the invoice is marked as "Paid." Paid: Payment confirmation is available to the supplier. Confirms that the funds have left GetYourGuide and/or have been received by the supplier’s bank. Frequently Asked Questions What happens if my invoice amount is negative?The status will remain as "Payment in Progress" until the debt is cleared, after which it will change to “Paid by credit note. How long does it take for an invoice to update to "Paid"?It typically takes 2 to 3 business days, depending on the payment method. Conclusion Understanding these statuses helps you manage your payments effectively. Ensure your payment details are up-to-date to avoid delays. For further assistance, contact our Supplier Experience team. Related Articles Invoicing Navigating Payment Confirmations and Invoices on the Supplier Portal   Articles in this section Understanding Your Invoice: Invoice PDF Understanding Your Invoice: Booking list in Excel Format [Video] Navigating Payment Documentation [Video] Setting Up Your Account To Receive Payments [Video] Understanding the Basics of Payments Understanding Invoice and Payment Confirmation Statuses Setting Up Your Revolut GBP Bank Account to receive payment from GetYourGuide Updating Your Payment Details in the Supplier Portal Entering Mandatory Legal Documents to Prevent Payment Failures Navigating Payment Confirmations and Invoices on the Supplier Portal See more