Airbnb’s new “review dispute” system is a trap for hosts.

I recently went through Airbnb’s new review dispute system and honestly, it feels more like a trap than a support mechanism. Because of this new system all communication channels with Airbnb support is closed for hosts. You get *two chances* to appeal a guest review. What they don’t tell you clearly is that if your second submission isn’t “perfectly formatted” or misses anything (like reference number, context, or keywords), the case is closed forever no matter how strong your evidence is. In my case, I followed their instructions *exactly* as told by a support agent. They said “just include the reference number and we’ll help you.” So I did. And then I got this reply: “You’ve already submitted two appeals. We can’t assist you further.” That’s it. Game over. Over the past week, I’ve spent around five hours on phone callss and written dozens of messages explaining my situation. No matter how clearly I lay out the facts or how many violations I point to with all required evidences, screenshots etc. the answer is always the same: “We cant help you.” If this is how the system treats long-term hosts who follow the rules, invest heavily, and simply ask for fairness how are we supposed to trust Airbnb with new listings and future investments? This is not just a side job it’s my main work. I manage multiple listings and support my co-hosts and cleaning team. So when a guest leaves a false and even insulting review, it really affects my work and reputation. Their reason? “Not all rooms have air conditioning.” But my apartment has 5 working AC units, and my listing never said that *every single room* has one. I followed Airbnb policy and declined the refund. After that, the guest insulted my co-host through WhatsApp (called him “greedy” multiple times), and then wrote a review saying the same thing with more misleading information. I submitted screenshots and evidences to Airbnb. The first appeal was rejected. Then a support person told me: *“No problem, just fill the second form and include your reference number.”* So I did exactly what they said. At the final: We can't help anymore.” That’s it. Even though I followed instructions and provided all documents. How can hosts grow or make new investments when they are left alone like this? Did anyone here manage to solve a similar case? Or is this the new reality now? --- **Post Details:** - **Subreddit:** r/airbnb_hosts - **Author:** u/Hefty_Landscape_2622 - **Score:** 30 upvotes - **Upvote Ratio:** 68.0% - **Comments:** 69 - **Posted:** 7/5/2025 - **URL:** https://reddit.com/r/airbnb_hosts/comments/1ls7f43/airbnbs_new_review_dispute_system_is_a_trap_for/