Guest reviews - I'm upset

We have 3 airbnbs, up until now we've mostly had great reviews. All 3 were guest favourites, so we didn't really bother with the occasional guest that left a 4 star review because they misunderstand the rating system. Recently one og our units has had a bunch of "bad reviews" and we lost our guest favourite on that and our rating dropped to 4,84. If the reviews were valid, I'd have no issue but the issues were as following: - 2x glowing 4 star review. - 4 star because there were 4 crumbs in the oven, making it unusable(from a guest I spent hours messaging and researching alternative travel routes as there was unforseen road closure). Somewhat understandable though, but a whole star, and they never mentioned it until the review. - 4 star for not having an outside area. We do not advertise that we have an outside area. - 3 star reviews because the location of the unit was "boring". And my personal favourite: A 3 star review from the most high maintenance guest we've ever had, that asked how everything works. Wouldn't take no for an answer in requesting a late check-out, once it seemed like they finally accepted and the time came, they messaged that they were late and wouldn't be there until the time they originally requested. We had guests checking in less than 2 hours after they finally left... They left us 3 stars because they weren't greeted upon arrival, and they only met me(cohost, not real host). We have check-in without host clearly stated. They also complained that ceiling lights didn't work. The ceiling lights work, they didn't understand how dimmer switches work. Why they didnt ask, I don't know. I had to dry their underwear in our dryer because they couldn't figure out the combo machine (there were instructions) in the unit and they needed it done ASAP. It's getting so disheartened because we have 200+ reviews and it will take so many 5 star reviews to get us remotely close to where we were. It would be one thing if it were something we could fix, but our almost identical unit is still high, with the exact same amenities, same cleaner(me) and same location. --- **Post Details:** - **Subreddit:** r/airbnb_hosts - **Author:** u/MiniMiaBoss - **Score:** 49 upvotes - **Upvote Ratio:** 71.0% - **Comments:** 65 - **Posted:** 7/4/2025 - **URL:** https://reddit.com/r/airbnb_hosts/comments/1lrs1z0/guest_reviews_im_upset/