How to Handle Guest Objections to Security Check-in Rules?

Dear Airbnb Community,I host a homestay that is located inside a gated community with 24/7 security at the main entrance. For everyone's safety, our community has a rule that requires all visitors—including Airbnb guests—to show a valid ID and make an entry in the register before entering the premises.However, I’ve noticed that some guests are not comfortable with this procedure. They feel it is an inconvenience or unnecessary formality. This puts me in a difficult position because I want to provide a smooth check-in experience, but I also have to follow the community's security guidelines.My home has a manual number lock, and I share the code with the guest after booking. But entry into the gated community is only possible after ID verification at the gate.I would love to know:How have other hosts in similar gated communities handled such concerns?Should I highlight this requirement more clearly in the listing description or in the check-in instructions?Any suggestions on how to communicate this more positively so guests feel it's for their safety too?Looking forward to hearing your thoughts and experiences!Warm regards,Snehal MehtaHost – Mehta Cottage, Vadodara INDIA Yes @Snehal1 Highlight it in your listing, house rules, and again in your first message to the guest after booking (while they can cancel for free).In this case the ID check is a communal security measure that clearly isn't controlled by you, so I wouldn't feel bad about it at all if I were you. The check is there for a good reason, so phrase it as a selling point, starting with something like "Because our listing is in an exclusive community that takes security seriously, ..."I doubt there will be many guests who have an issue with this if they're fully aware in advance. Guests are probably only likely to  complain if someone in the group didn't realise they needed ID and didn't have it on them. Dear Airbnb Community,I host a homestay that is located inside a gated community with 24/7 security at the main entrance. For everyone's safety, our community has a rule that requires all visitors—including Airbnb guests—to show a valid ID and make an entry in the register before entering the premises.However, I’ve noticed that some guests are not comfortable with this procedure. They feel it is an inconvenience or unnecessary formality. This puts me in a difficult position because I want to provide a smooth check-in experience, but I also have to follow the community's security guidelines.My home has a manual number lock, and I share the code with the guest after booking. But entry into the gated community is only possible after ID verification at the gate.I would love to know:How have other hosts in similar gated communities handled such concerns?Should I highlight this requirement more clearly in the listing description or in the check-in instructions?Any suggestions on how to communicate this more positively so guests feel it's for their safety too?Looking forward to hearing your thoughts and experiences!Warm regards,Snehal MehtaHost – Mehta Cottage, Vadodara INDIA Yes @Snehal1 Highlight it in your listing, house rules, and again in your first message to the guest after booking (while they can cancel for free).In this case the ID check is a communal security measure that clearly isn't controlled by you, so I wouldn't feel bad about it at all if I were you. The check is there for a good reason, so phrase it as a selling point, starting with something like "Because our listing is in an exclusive community that takes security seriously, ..."I doubt there will be many guests who have an issue with this if they're fully aware in advance. Guests are probably only likely to  complain if someone in the group didn't realise they needed ID and didn't have it on them. Making a Note on a booking from app?? New update not working... How can you add notes to a booking or blocked nights from th... Latest reply How can you add notes to a booking or blocked nights from the app with the new update? The only workaround is if You can o... Latest reply Retaliatory review left by guest after "host protection" cla... So the guest stayed for seven weeks. Upon departure, I disco... Latest reply So the guest stayed for seven weeks. Upon departure, I discovered that the guest’s pet had damaged the window blinds, with th... 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