Airbnb - Support With Your Bookings
Reply to thread: Advice On Undisclosed Pet For No Pets Listing
If your listing doesn't indicate you are pet friendly then the guest is mistaken (or they are just trying to get away with breaking your listing rules) it's surprising that they didn't mention bringing a pet. Personally I wouldn't not accept the pet at the property . @Ed472 so you can ask Airbnb to cancel the booking . Of course you then risk the guest marking you down in their review . i wouldn't be held to ransom in this situation but I have lots of five star reviews so one negative review wouldn't have much impact.
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