Reply to thread: The Value Of Communication

Great insights many thanks for sharing @Guy991 . Ok couple of things.Yes totally correct about communicating off platform - and if you do - also do what I do and that is copy and paste into the Airbnb message system so that there is a record of it. In my case - my properties are in a very high bush fire zone so its necessary to be able to communicate with guests off platform at times in a far quicker fashion that the App facilitates.The message thing, I have actually never had happen. I have had guests who just ignore messages on the App system - very very frustrating and I have rated them accordingly on communication for that. I know in some cases Hosts have actually reached out to customer support where they have needed to get in contact with a guest and there has been no response from the guest. Varying success with this.The guest just hitting reply to the Airbnb email - I have not come across that one as yet - touch wood.Where do you start with what would be good to see on the next upgrade! Lots! I think AI will continue to play a big part and that will help us - maybe some sort of unified messaging system where if we send a message via the Airbnb system - the system also generates both an email and a text message to the guest - because on the back end Airbnb already has this information. That way Hosts could have more comfort that guests were receiving messages.What would you like to see?