Viator Help Article 29

a Tripadvisor companyManage My BookingHelp CenterBrowse by TopicPlanning Your ExperienceMaking a ReservationBooking Confirmation and TicketsManaging Your Booking(s)Arriving in Your DestinationPayment OptionsMy Account and ReviewsSpecific Needs and AccessibilityPolicies and Helpful InformationViator AppWorry-Free Shore Excursion GuaranteeViator’s Worry-Free Shore Excursion Guarantee works in two ways:1. If you (through no fault or action of your own) are not returned to the ship in time to board, we will arrange the necessary transport to the next port-of-call.2. If your ship misses a port of call or is delayed beyond the start time of your covered Worry-free Shore Excursion, you will be due a full refund.For full details, see Viator's Worry-Free Shore Excursion Guarantee.Note: This policy only applies to tours that have the Worry Free Guarantee. This information is in the 'Overview' section.BackLog in for Personalized ExperienceI don't know my account detailsSimilar articlesCancellation PolicyAnimal cruelty preventionContact Us