Viator Help Article 42

a Tripadvisor companyManage My BookingHelp CenterBrowse by TopicPlanning Your ExperienceMaking a ReservationBooking Confirmation and TicketsManaging Your Booking(s)Arriving in Your DestinationPayment OptionsMy Account and ReviewsSpecific Needs and AccessibilityPolicies and Helpful InformationViator AppRequesting Hotel Pickup Not all of our tours and activities offer hotel pickup. If it is included, it will appear in the 'What to expect' section under 'What's Included' on the tour/activity page. Even if your booking doesn’t include Hotel Pickup and Drop-off, the Tour provider may ask for your details so they can contact you if anything changes regarding your itinerary. (IE: Weather-related issues, mechanical problems, etc.) When making a NEW reservation: Please include your hotel details at the time of booking and the local provider will provide your meeting location and time when you call to reconfirm your booking. On EXISTING reservations: If you need to update or add hotel details to an existing booking, please contact the local provider directly using the contact information found on your ticket. They will be able to confirm the exact pickup time and location with you directly. If you haven’t selected a hotel yet, just indicate 'TBA' and when you reconfirm your tour, you can let them know where you’ll be staying. Note: Due to various reasons, not all hotels are eligible for pickup. Be sure to contact the local provider directly to confirm your exact pickup time and location. PhoneChat BackLog in for Personalized ExperienceI don't know my account detailsSimilar articlesContacting the local tour providerAirport/Cruise Terminal TransfersLast-minute questions